George B., Feb 21, 2026

I am writing to formally raise a complaint regarding the disturbance my child and I experienced during our recent stay at your resort. Our first night was very pleasant. However, on the second night we were subjected to significant noise from the neighbouring room, including loud television and clearly audible intimate activity. The noise continued until approximately 1:00am, at which point I had to call reception twice in order to seek assistance, as it was preventing us from sleeping. I was staying at the resort for what was meant to be a quiet wellness break with my 10-year-old child following a recent bereavement in our family. The situation was deeply uncomfortable and upsetting, particularly given that my child was present. I was mortified that we were exposed to such clearly audible adult activity through what appears to be a connecting room. I appreciate that Kegan from reception followed up and that the manager contacted me at approximately 1:20am to confirm the noise had been addressed. However, my concern remains that connecting rooms should be managed more carefully — particularly where families with children are involved. While I respect that guests are entitled to privacy in their rooms, it is the hotel’s responsibility to ensure that other guests are not disturbed, especially in a wellness resort that promotes rest and relaxation. I would appreciate hearing what steps management intends to take to address this matter and prevent similar situations in future. I look forward to your response.

Mohamed A., Feb 19, 2026

It was an amazing stay, the place is great. The staff are friendly and always welcoming. My issue is a bit strange but I let it slide. 3 out of the 4 doors in my executive suite had issues.

Josua C., Feb 08, 2026

best place and taking care the guests really best

Ruzana, Feb 06, 2026

Excellent stay

Uday S., Jan 06, 2026

We were in Almaty for a family vacation for a week during the christmas holidays. We stayed in Intercontinental and then moved to Swissotel. The first thought in our mind was why did we even stayed at Intercontinental and did not come to such a beautiful property earlier... the property is beautiful and unparallel... However, the staff interactions and poor hospitality took away that belief within hours of check in. Despite having such a beautiful resort property, it lacks the warmth and courteous staff which made us finally thank God that we did not stay in Swissotel for the full vacation..