Asna F., Nov 05, 2026

This hotel was in the perfect location in Namba, close to Dotonburi and all the main shopping - could not be beat from that perspective. We ended up upgrading our room to a suite but looking back, we can’t imagine how the room would’ve been without the upgrade. The rooms were outdated except for the wallpaper and wood floors which wasn’t consistent throughout the whole room, the bathroom especially was outdated (shower door even something that is fully closeable?), the bed wasn’t the most comfortable. The lobby and convenience of distance to station and shopping does make it tolerable.

Catherine C., Nov 05, 2026

Nice big rooms

Michael C., Nov 05, 2026

It was a great stay. Everything was exceptional.

Tracy C., Nov 05, 2026

Just being very convenient for us and the check-in and checkout process is quick and the staff was very nice as well.

Shamindra C., Nov 05, 2026

This was an excellent hotel overall, with helpful staff, spacious and comfortable rooms, and an outstanding fitness centre. It had one of the best-equipped hotel gyms I’ve seen, with cardio machines, a full set of dumbbells and several resistance machines. It was also in an excellent location, with direct access to Namba Nankai train station, Namba square and within walking distance of Dotonbori. The buffet breakfast was also excellent— the best I’ve had in Japan. There was a wide range of healthy options, including fruit, vegetables and several types of protein, such as beef brisket and a variety of fish. The rooms and bathrooms were clean, but looked a little dated. Dining was a mixed experience. Although the hotel had several restaurants, each had a specialised menu, which made it difficult to find a place offering a balanced meal or enough variety for our family’s different tastes and dietary needs. We tried the Japanese restaurant one evening and were very disappointed. We ordered the grilled fish and beef steak as their prices led us to expect full-sized portions. Instead, both were tiny—more like entrées or tapas. The menu didn’t indicate the portion sizes, and the staff didn’t explain them when we ordered. There were no traditional Japanese rice-set meals, donburi, ramen or other options that made for a complete meal. We paid a high price for a very unsatisfying dinner, then went elsewhere to eat more. It was one of our worst hotel dining experiences. We also had a concerning incident at the breakfast buffet. The high chair provided for our baby was missing part of its backrest, and we didn’t realise until she fell through the gap. Thankfully, she wasn’t injured. The restaurant manager explained that the part had been removed for guests whose toddlers needed more room. While that may suit some families, the chair should be checked and safely reassembled for each guest—or staff should clearly explain that a part has been removed and offer to replace it. Safety should come first.