Mohamed A., Jul 25, 2026

One of the greatest strengths is its outstanding location. being so close to the Haram makes it incredibly convinient, especially when attending prayers several times a day. the rooms are always clean, comfortable, and well maintained, providing a peaceful place to rest after long hours of worship. The hotel facilities are excellent , and everthing is organisied to make guests feel relaxed and well cared for. The Breakfast is amazing and is one of the highlights of delicious dishes to choose from options. During my most recent visit, I was dekighted to receive Accord Gold Membership.

Ali A., Jul 25, 2026

All perfect. Except dinner buffet was average. Had to pay for parking SAR 250 per day

Muhammad Z., Jul 25, 2026

Overall the hotel was very good. Both rooms were very clean and close the elevators as requested by us. All the staff was very good.

Ahmed I., Jul 25, 2026

had a wonderful stay at Swissôtel Al Maqam Makkah. The hotel is extremely close to Al Haram, making access very easy and convenient. The staff were professional, friendly, and always welcoming. The rooms were beautiful, comfortable, and offered an amazing view. The breakfast buffet was outstanding, with a great variety of delicious options. I highly recommend this hotel and would definitely stay here again.

Aatir D., Jul 25, 2026

Overall, my stay was disappointing due to several service issues. When we checked in, the room we were allocated had a poor view. This is not my first stay at the hotel—I have stayed here seven or eight times, either booking directly or through an agent. I initially approached the Loyalty Desk to request a room change, but they were unable to assist they told room is not available that was not true. I then had to speak with the Duty Manager, who arranged for my room to be changed. While I appreciate the Duty Manager's assistance, I believe repeat guests should be given better room allocations and that the Loyalty Desk should be have helped on the first instance handle such requests. Secondly, I needed to print some documents. The hotel could only provide black-and-white printing as there was no colour printer available. More importantly, there was no scanning facility at all in the Hotel the staff told me. Also on concierge they asked me for 7 Riyal for coloured print which was quite inconvenient. In the breakfast when i went to the live omelet section ( The fist one after when you arrive in the restaurant) I asked for chillies in the omelet the chef there showed me a bowl and told no chilies. Asked for well done never got one. I dint find them friendly or with some hospitality. Finally, during checkout, there was no bellboy available to assist with our luggage. We called approximately five times before anyone arrived, which caused an unnecessary delay. Overall, while the Duty Manager was helpful in resolving the room issue, the lack of basic business facilities and delays in service affected my experience. As a frequent guest, I expected a much higher level of service and hope these issues are addressed.