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Welcome to
4.5
35,342 reviews
Hasina B., Nov 01, 2024
The staff and everyone was very friendly and very helpful. Rooms were clean and tidy.
Unknown, Nov 01, 2024
what a experience brilliant did not expect this level
M H., Nov 01, 2024
We stayed for 3 nights in room 1230, the hospitality of the staff and overall stay was excellent. From the time we checked in we were given advice by Abdul Wahab head of concierge on when to go for Umrah when it will be less busy. Then we got to our room we were greeted by Sufiyan the head of our floor who introduced himself and let us know that he will be there for any questions throughout our stay. He and his team with Rizwan were absolutely attentive to our needs. Normally you have to worry about when your room needs cleaning and not to miss your slot. Here they told us to tell them when we are free and out of the room and they will follow OUR schedule! Plus we got complimentary snacks before bed time. The breakfast and dinner were good overall, and location of this hotel is excellent.
Mariyam, Nov 01, 2024
Some staff were really nice but had one who was sarcastic with the thank you. When in fact the question was to clarify the timing of breakfast only and he sarcastically said thank you. That is not needed, it is up to how I want to respond. Secondly, the workers were very noisy early in the morning disturbing my sleep. Hoover noise, shouting, phone ringing, making it sorcery to go to my afternoon prayer and breakfast. When offered dinner or lunch instead of breakfast as a compensation, was told I have to go alone, when my family were all staying at same hotel and they had breakfast. I asked can you have one person to accompany with and that was refused. The hotel could have at least provided that as an exception. Not only that, I had to keep changing rooms as I could hear the car hornings from the roads. Furthermore I was never offered my welcome drink as a silver member. Hotel needs to focus on their service as I always receive exceptional service in Dubai hotels under Accor. Silver member I am entitled to late check out, o only got late check out due to my complaint about disturbing my sleep
Imraan, Nov 01, 2024
Staff could not do enough for us they went over and above. Especially the staff in the restaurant where we had breakfast and dinner. They were amazing they should be congratulated on customer service because they were top at it. Especially Fizaa and his crew.
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