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4.5
34,430 reviews
Mohamed, Mar 04, 2025
The hotel is dated. Rooms are tired & require updated plug points eg USB & type C charging points. Showers & bathroom needs an upgrade. Lifts are extremely confusing. Different lifts do not even go to reception. Thus is ridiculous & very bad planning.
Umer S., Mar 03, 2025
Good experience, nice clean room and good cleaning staff. Breakfast could've had more variety.
Yunus, Mar 03, 2025
Helpful customer service at the reception got the early check in as requested and also the upgrade room as an Accor member. The only downside was the room was meant for disabled people so, the bathroom was not comfortable for us, apart from that everything else was as it meant to be for a 5* hotel. Breakfast was very good, again lots of food is being wasted by the guests needs to be tackled by the management.
R., Mar 03, 2025
Eman R., Mar 03, 2025
Excellent location right in front of Haram entrance. Also separately entrance to the hotel and Seperate elevators from the rest of the hotels in the building saves a huge amount of time before prayers. The reception service agent who checked me in was -as usual- super helpful, super friendly, super welcoming with a big smile. I don't remember his name but he is the best if the best! Thank you! The hotel breakfast is generous with lots of varieties.. The room is very clean. Of course the haram view is irreplaceable!
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