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4.4
49,306 reviews
Shaukatali K., Dec 23, 2024
Thoroughly enjoyed
Tamer, Dec 22, 2024
The room booked and paid for was Haram view. During check-in I got room # 327 which had NO haram view at all. It's quite disappointing, especially when this is my 2nd time booking with the same hotel.
Mohamed E., Dec 22, 2024
Pros: • Excellent location with direct access to Al Haram. • Quick check-in and check-out process. • Friendly and accommodating staff. Cons: • Room 3005 has issues with noise from the AC. • Service room opposite the room creates additional noise. • Cleaning standards should be improved.
Dr M. J., Dec 22, 2024
Hotel Review: Not Worth the Price for a 5-Star Experience The only redeeming feature of this hotel is its location, conveniently close to the Haram, making it ideal for those prioritizing proximity. Unfortunately, the positives end there. On the downside, the check-in process was frustratingly long, with staff appearing untrained and unable to locate reservations by name without requiring the reservation number. This level of inefficiency is unacceptable for a 5-star hotel. The internet service was terrible—extremely slow and often non-functional, making it difficult to stay connected. The rooms were outdated and in dire need of renovations, failing to meet even basic modern standards of comfort. Service across the board was slow, and the wait times for the lifts were exasperating, particularly during busy times. While the breakfast buffet offered a good variety of options, the taste left much to be desired, making it an underwhelming experience overall. We stayed in two rooms at a rate of 450 AUD per day each. At this price, the value is highly questionable. Perhaps if the cost were around 200 AUD per day, the compromises might feel more acceptable. However, at the price point we paid, there are likely better options available near the Haram that would provide a genuinely 5-star experience. Recommendation: If you're considering this hotel, weigh the location against the numerous shortcomings. For the price, I would strongly recommend exploring other nearby hotels. This one falls far short of what a 5-star rating should deliver.
Riaz A., Dec 22, 2024
We had a great stay at Al Maqam it’s perfectly located to get to the Haram quickly, with friendly staff always willing to go an extra mile to make our stay a comfortable and rewarding experience. Highly recommend this hotel for any pilgrims.
The Best Of Swissotel Al Maqam
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